Home Health Soft Privacy Policies

Effective Date: January 2026

At our Software provider company Dolphin Investments LLC, DBA “Home Health Soft”, we are committed to protecting the privacy and security of your personal health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

This Privacy Policy outlines how we collect, use, and protect your information.

1. Information We Collect

We collect and store the following types of information:

- Protected Health Information (PHI): Includes patient names, addresses, contact details, medical records, and treatment information.
- Personal Identifiable Information (PII): Includes information like names, email addresses, and phone numbers for users and clinicians.
- System Data: Includes IP addresses, login activity, and usage metrics for system security and optimization.

Communication Data: Includes records of system notifications, support-related messages, and SMS communications sent in relation to platform use, account status, compliance notices, or technical issues.

2. How We Use Your Information

We use the collected information to:

- Provide and improve our services, including scheduling, billing, and documentation.
- Maintain compliance with legal and regulatory requirements.
- Ensure secure clinician-patient communication and visit management.
- Generate reports and analytics to enhance system functionality.

Communicate with users and client agencies regarding platform updates, changes to policies, security notices, support tickets, bug resolution, or requests for additional information needed to resolve issues.

3. Information Sharing and Disclosure for your info

We do not sell or share your information for marketing purposes.Information is shared only when necessary for:

Authorized personnel involved in your care or billing processes.
Legal compliance, such as responding to court orders or government audits.
Third-party service providers who adhere to HIPAA guidelines.

No mobile opt-in or SMS consent information is shared with third parties or affiliates under any circumstances.

4. Administrative Access, Training, and Audit Controls

To support onboarding, troubleshooting, training, and system integrity, Home Health Soft may interact with client accounts under the following controlled conditions:

Option 1: HHS Administrative Roles

Home Health Soft maintains internal administrative roles assigned only to authorized HHS team members.
These roles are strictly limited and governed by role-based access controls.
Administrative access does not permit modification of client or patient data unless explicitly authorized by the client.

Option 2: Screen Sharing, Guided Support, and Training

Home Health Soft may provide live guidance, onboarding, or support through screen sharing or guided walkthroughs.
During these sessions, HHS personnel will not make changes to client data unless one of the following applies:
The client explicitly agrees during the session, or
Written consent is provided by the client or authorized agency representative.
In cases where consent is granted, actions are limited strictly to the scope approved by the client.

Audit Logging and Transparency

All actions performed by users, administrators, or super users within the system are logged automatically.
Audit logs include date, time, user identity, role, and action performed.
These logs are accessible to authorized super users for review, compliance, and internal oversight.
Home Health Soft does not access, modify, or manipulate Protected Health Information (PHI) without proper authorization and documented consent, in accordance with HIPAA and internal security policies.

5. Security Measures

Home Health Soft employs industry-standard practices to safeguard your information, including:

Encryption for data storage and transmission.

Role-based access control to limit who can view or edit PHI.
Regular audits and system monitoring to detect unauthorized access.
Secure login processes, including multi-factor authentication 2FA | MFA. we will update when implementation of VPN, and what will be required.

6. Your Rights as a customer / HHS user, you have the right to:

Request corrections or training on how to update any inaccurate or incomplete information related to your account.
Restrict how your information is used or shared in certain circumstances, as permitted by law.
Know how your data is stored and protected, including our security measures to ensure HIPAA compliance.
Access records of your activity within the system to review changes and updates.
Receive support and assistance regarding data security, access, or any privacy concerns.

7. Retention and Disposal of Information

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

When no longer needed, your data will be securely deleted or destroyed following HIPAA guidelines.

8. Communications and SMS Messaging

Home Health Soft may send messages for the following purposes:

Notification of changes to this Privacy Policy or other legal terms.
Platform updates, feature releases, or system maintenance notices.
Support communications related to bugs, issues, tickets, or incident resolution.
Requests for additional information needed from your company to resolve technical or operational issues.

SMS Consent Disclosure

If you consent to receive SMS messages from Home Health Soft, you agree to receive the following types of messages:

Conversational messages related to support inquiries or issue resolution
Informational messages related to platform updates, account status, or compliance notifications.

SMS Terms:

Reply STOP to opt-out
Reply HELP for support
Message and data rates may apply

A link to our Privacy Policy and Terms is always available at: https://www.homehealthsoft.com/privacy-policy/

This consent language is presented at the time login credentials are issued and when a user first accesses the system.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes.

Material updates will be communicated through the platform, email, and/or system notifications.

10. Business Information

Legal Business Name: Dolphin Investments LLC Doing Business As (DBA): Home Health Soft EIN: 87-4425064

Address (as registered with IRS SS-4): 3812 Cloudcrest Dr. Plano Texas 75074

11. Contact Us

For questions, concerns, or complaints regarding this Privacy Policy or your information:

Email: support@homehealthsoft.com. You may also file a complaint with Home Health Soft or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated.

Approved and signed by “Home Health Soft” Managing Officers