Welcome to Home Health Soft

These Terms and Services (“Terms”) govern your access to and use of the Home Health Soft platform and related services. By accessing or using Home Health Soft, you agree to be bound by these Terms. Please read them carefully.

1. Definitions

• “Home Health Soft” or “HHS” refers to the web-based Electronic Health Record (EHR) and agency management platform and all related services provided by the company.
• “User” refers to any individual or entity that accesses or uses Home Health Soft, including agencies, administrators, clinicians, physicians, contractors, staff, and patients where applicable.
• “Services” refer to all features and functionalities provided by Home Health Soft, including but not limited to clinical documentation, scheduling, billing, payroll, reporting, messaging, and compliance workflows.

2. User Responsibilities

Account Registration

Users must provide accurate, complete, and current information when creating and maintaining an account.

Authorized Use

Users agree to use the platform solely for lawful purposes and in compliance with applicable federal and state laws, including healthcare regulations.

Protected Health Information (PHI)

Users are responsible for safeguarding any PHI accessed through the platform and for complying with HIPAA and other applicable privacy and security laws.

Prohibited Activities

Users may not:

• Attempt to gain unauthorized access to the platform or systems
• Interfere with or disrupt platform functionality
• Use the platform for fraudulent, abusive, or unlawful purposes

3. Our Commitments

Service Availability

We aim to provide reliable access to the Services; however, access may be temporarily interrupted due to maintenance, upgrades, or circumstances beyond our control.

Data Security

Home Health Soft implements administrative, technical, and physical safeguards to protect user data and supports compliance with applicable legal and regulatory requirements.

4. Billing and Payments

Subscription Fees

Users agree to pay all applicable subscription fees according to their selected plan. Fees are non-refundable unless explicitly stated otherwise in writing.

Late or Non-Payment

Failure to pay fees when due may result in suspension or termination of access to the Services.

5. Intellectual Property

All software, content, design elements, and related materials within Home Health Soft are the exclusive property of the company.

Users are granted a limited, non-exclusive, non-transferable license to use the platform solely for its intended business purposes.

6. Termination or Suspension

We reserve the right to suspend or terminate access to the Services if a User:

• Violates these Terms
• Fails to pay applicable fees
• Engages in activities that compromise system security, integrity, or availability

7. Limitation of Liability

Home Health Soft is not liable for:

• Data loss caused by user actions, third parties, or external systems
• Service delays or outages beyond our reasonable control (including internet or carrier failures)
• Unauthorized access resulting from user negligence, including failure to protect login credentials

8. SMS Terms of Service

By opting in to receive SMS messages from Home Health Soft through a web form or other method, you consent to receive text messages related to customer care and service operations. These messages may include, but are not limited to:

• Appointment or visit reminders
• Account notifications
• Documentation or action-required alerts
• Service updates and support communications

Message frequency may vary.
Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP to any message.
For assistance, reply HELP or visit our website.

For more information on how we handle your data, please review our Privacy Policy at:
https://www.homehealthsoft.com/privacy-policy/

9. Changes to These Terms

We may update these Terms periodically. Material changes will be communicated through the platform or by email. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas.

11. Contact Information

For questions or support, please contact:
Email: support@homehealthsoft.com

By using Home Health Soft, you acknowledge that you have read, understood, and agree to these Terms and Services.

For the most current version of these Terms, visit:
https://www.homehealthsoft.com/terms-and-services/